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Medical Receptionist/ Front Office

Do you enjoy being part of a great team? Florida OrthoCare is a dynamic team of multi-specialty healthcare providers (Orthopedics & Neurosurgery) in a friendly working environment. We are dedicated to the highest quality patient care and looking for individuals that understand the value of compassionate care and excellent customer service. We pride ourselves in being able to offer our patients a multitude of services under one umbrella of care. If you enjoy being part of a great team, then this is the place for you.

This position requires the full understanding and active participation in fulfilling the mission, vision, and core values of Florida OrthoCare.

The job includes significant amounts of multi-tasking, telephone skills, organization, time-management, and attention to detail. If you enjoy being part of a great team and have the ability to work in a fast-paced environment, then this is the place for you!

General Duties of the Medical Receptionist:

  1. Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
  2. Maintains the reception area and waiting room. These areas should to be tidy at all times.
  3. Maintains patient accounts by obtaining, recording, and updating personal and financial information.
  4. Maintains operations by following policies and procedures; reporting needed changes.
  5. Contributes to team effort by accomplishing related results as needed.
  6. Protects patients’ rights by maintaining the confidentiality of personal and financial information
  7. Proficient data entry
  8. Proper patient check-in process
  9. Checks multiple electronic verification systems to verify current health insurance coverage.
  10. Referrals coordination (in and out)
  11. Co-pay and account balance collections. Maintain daily log of monies. Prepare end of day statements.
  12. Managing a high volume phone. Checking voicemails, emails and faxes
  13. Assist clinical staff with chart preparation
  14. Scanning
  15. Faxing

Additional position expectations:

  1. Answers and screens inquiry calls, faxes, and emails from prospective clients and patients.
  2. Communicates with other team members/departments constructively in order to reduce conflict and enhance the resolution of issues.
  3. Displays the ability to communicate with others effectively, listen closely and convey points clearly.
  4. Shows proficiency with computer programs which may include Microsoft Word, Excel, PowerPoint, Outlook and others (eClinical Works experience is a PLUS)
  5. Demonstrates excellent customer service skills and the ability to calm patients or clients who may be distraught and make decisions based upon anticipated outcomes.
  6. Possesses the ability to adjust to constantly changing workloads.
  7. Attention to detail
  8. Adheres to company policies, including the facility dress code and appears professional at all times

Qualifications:

  1. High School diploma (or equivalent)
  2. A minimum of 2 years experience in the healthcare field
  3. Previous experience with Eclinical Works required
  4. Knowledge of HIPAA guidelines
  5. Bilingual (English/ Spanish)

Job Type: Full-time

Pay: $14.00 – $15.00 per hour

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