Now Offering Florida OrthoCare Telemedicine Virtual Visits
The Surgery Scheduler is responsible for scheduling all patients for Florida OrthoCare. We are an Orthopedic & Neurosurgery practice.
The position requires excellent communication skills to build collegial relationships with surgeons, patients, and staff. Must be Bi-Lingual in both English and Spanish.
DUTIES AND RESPONSIBILITIES:
Schedules office, ASC and hospital-based medical procedures, for patients with appropriate provider and time/location slot, utilizing appropriate scheduling protocol to ensure maximum efficiency.
Interfaces with appropriate vendor staff to ensure all necessary equipment will be on site for office and hospital-based procedures, including scheduling with contracted anesthesia groups.
Interfaces with appropriate office/ asc/ hospital/ staff to ensure a cohesive working relationship in providing patient care serves
Enters notes/special instructions needed for scheduling in the electronic medical record system.
Effectively utilizes clinical knowledge when determining if a medical clearance appointment is consistent with the diagnosis/indications indicated by the provider.
Completes accurate documentation of informed consent with patients for procedures and surgeries as needed.
Provides accurate, detailed information to patients regarding test preparations, time of patients scheduled arrival, and any other directional information needed; takes appropriate action in responding to questions from patients.
Confirms patient’s insurance provider and either obtains prior authorization or communicates the need for prior authorization to appropriate parties as needed.
Ensures patients have proper medical clearance and pre-surgical testing as needed. Completes pre-procedure phone calls and confirms appointment times with patients via telephone.
Reviews discharge instructions with patients and ensures proper follow-up appointments are scheduled at the time the procedure is scheduled.
Performs all aspects of patient care in an environment that organizes patient safety and reduces the likelihood of medical/health care errors.
Assists other members of the department as needed.
Other duties as assigned.
EDUCATION & EXPERIENCE:
Minimum of a High School Diploma and 1-3 years of experience in healthcare scheduling, or equivalent combination of education and experience.
Familiarity with EMR system. Preferably ECW. Not mandatory.
QUALIFICATIONS & REQUIREMENTS:
Must demonstrate consistent professional conduct and meticulous attention to detail. Must possess excellent verbal and written communication skills as well as interpersonal skills with patients, staff, and other healthcare professionals.
Critical thinking skills and a positive attitude essential.
Travel to any of the Florida OrthoCare locations may be necessary upon request.